North Waikato contractor Paul Ingram’s relationship with Norwood goes back 30 years, and he says the company’s aftersales support is one of the main reasons he has stuck with them for so long.
Paul’s business, Ingram Engineering Limited, runs a range of machinery from Norwood. They include a fleet of New Holland tractors, a New Holland telehandler, New Holland square balers and a 3m Vaderstad Rapid drill.
He worked for Norwood as an apprentice mechanic after he left school and spent 11 years with the company before he started his own contracting business.
Today Paul deals with the Norwood Pukekohe dealership. Most recently he purchased a New Holland T7.230 tractor from them. He says he receives excellent aftersales support from the dealership. Paul is located about 25 km from Pukekohe and says they are on-site immediately if he has an emergency in the field. “If there is anything urgent, they are on your property very promptly. They drop everything and come straight away,” Paul says.
“During the season we are pretty busy, so Norwood Pukekohe handles most of our servicing. In the winter months, we try to give them a hand if we can. We don’t have many issues with the machinery anyway, but if there is something, it is sorted out very quickly”.
The team at Norwood Pukekohe has a good idea how Paul likes his machinery set up. “With the tractors I try to order what I want, but they helped us work out the Vaderstad Rapid drill that was best suited to our operation. It was our first undersower, and they came out to help us run through the initial job with me. It does a great job and feedback has been really good over the past season since we purchased it”.
Product managers from Norwood visit Paul every few months to check that everything is running well.