Dealer Support Representative
|Position:||Dealer Support Representative|
Located at our Tremaine Avenue office in Palmerston North the customer service team is vital to the ongoing success of our business and strives to achieve our vision “exceptional solutions for every customer every time”.
The purpose of this position is to take ownership of customer requests and manage resolutions through appropriate escalation to relevant business units. You will be part of our team providing support to our dealerships as well as our brand and supply chain teams to help keep farmers moving.
Your day will be varied and could see you complete any number of tasks including confirming pricing on units and specials or programmes, to organising transport bookings online, to allocating and transferring units between locations. You will tackle the variety of tasks with confidence due to your excellent organisational skills and proven ability to grasp new systems and processes quickly.
Working under pressure will not phase you and you will be capable of maintaining a professional and positive outlook Thanks to your excellent communications skills you will be able to understand customer needs and read customers by either visual or verbal indicators.
To be successful in this role we would like to see you with:
- At least three years’ experience in a broad administration role
- Intermediate knowledge of the Microsoft suite
- Knowledge of customer service principles and practices
- Ability to enter information accurately and efficiently into information systems
- Experience using support centre software advantageous
- Basic knowledge of farming and agriculture practices advantageous
Norwood is a leading tractor and machinery distribution group and represents a portfolio of global brands through separate operating divisions throughout New Zealand. Established in 1948, we have grown to be one of the best known names in New Zealand agriculture and today we supply one in every three tractors sold in here.
We offer the successful applicant a competitive salary, health insurance, ongoing training, a rewarding career and so much more.
Make it happen with us, apply now as we want to fill this role fast! Click here to apply online.