« View other current vacancies

IT Technical Support - Palmerston North

Position: IT Technical Support - Palmerston North
Closing Date: 30 May, 2022
Location: National Support Office

Vacancy Details

  • Help operate a busy Service Desk for internal and external customers
  • Based at our National Support Office in Palmerston North
  • Fantastic opportunity for a process driven technical support star

About us:

Norwood has partnered with rural communities for over 70 years, and we’ve grown to be one of the best known names in New Zealand agriculture today. 

We’re New Zealand’s leading supplier of a wide range of new and used farm machinery, we offer service and support to keep farmers moving, and we strive to provide industry leading solutions to help NZ farmers and growers take their premium produce to the world.

The role:

Working as part of our Information Services team, the IT Technical Support role contributes to Norwood’s commercial success by keeping our desktop functions operating in peak condition and performance to enable staff to keep our business moving.  You will manage the on / off boarding of employees across all of our NZ locations, including the coordination of new devices. You will receive, triage and route service desk calls and escalate issues when required to ensure timely and effective technical support for desktop users. We are looking for someone to provide end to end problem solving services using exceptional customer service and communication skills.

We see these factors as key to succeeding in the role:

  • IT Qualification or Certification 
  • Experience in a technical support environment
  • Understanding of Microsoft products
  • Sound judgment, initiative and problem-solving capabilities
  • Knowledge installing and configuring new IT equipment and setting up new users
  • Excellent organisational skills and ability to multi-task 
  • Ability to work under pressure and be flexible as part of the team
  • Confidence and ability to work on own initiative 

In return we can offer you:

  • Competitive remuneration plus fully subsidised health cover with nib
  • Staff purchasing benefits, retail discounts and company banking options
  • Flexible working options, paid leave for jury service and blood donation and social club membership
  • Career and professional development opportunities

If you want to be part of the future of New Zealand’s ag industry and make things happen, then we’d love to hear from you!

Applications for this vacancy will be shortlisted as they are received so please apply now if interested!